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Customer Support at a glance

Customer Support

Providing business hour / around-the clock customer support to address urgent issues and inquiries.

Customer Feedback

Managing customer feedback and addressing concerns or suggestions from the platform's users.

Technical Support

Offering technical assistance for any issues related to the roaming platform's functionality.

Error and Exception Handling

Providing support and resolution for errors or exceptions encountered during the roaming process.

Troubleshooting Assistance

Offering troubleshooting assistance for any technical or operational issues that partners may encounter.

Security & Data Quality

Providing guidance on security measures and ensuring compliance with platform/protocol standards and regulations.

Parnter Onboarding Support

Assisting new partners with onboarding procedures and integration processes.

Token Management

Handling and monitoring of tokens exchanged between Charging Point Operators (CPOs) and e-Mobility Service Providers (EMSPs).

Updates & Communication

Keeping partners informed about platform updates, new features, and any changes to platform, maintenances, downtimes.

Documentation & Training

Provide documentation and training to guide partners in using the platform effectively.

CDR Monitoring

Once onboarded, we offer monitoring of Charge Detail Record (CDR) statuses, incl. successful transactions on our frontend.

Roaming Connection Mgmt

Assistance in establishing and managing roaming connections between EMSPs and CPOs

Questions?