Customer Support at a glance
Customer Support
Providing business hour / around-the clock customer support to address urgent issues and inquiries.
Customer Feedback
Managing customer feedback and addressing concerns or suggestions from the platform's users.
Technical Support
Offering technical assistance for any issues related to the roaming platform's functionality.
Error and Exception Handling
Providing support and resolution for errors or exceptions encountered during the roaming process.
Troubleshooting Assistance
Offering troubleshooting assistance for any technical or operational issues that partners may encounter.
Security & Data Quality
Providing guidance on security measures and ensuring compliance with platform/protocol standards and regulations.
Parnter Onboarding Support
Assisting new partners with onboarding procedures and integration processes.
Token Management
Handling and monitoring of tokens exchanged between Charging Point Operators (CPOs) and e-Mobility Service Providers (EMSPs).
Updates & Communication
Keeping partners informed about platform updates, new features, and any changes to platform, maintenances, downtimes.
Documentation & Training
Provide documentation and training to guide partners in using the platform effectively.
CDR Monitoring
Once onboarded, we offer monitoring of Charge Detail Record (CDR) statuses, incl. successful transactions on our frontend.
Roaming Connection Mgmt
Assistance in establishing and managing roaming connections between EMSPs and CPOs
Questions?
e-clearing.net is a B2B platform open to e-mobility market players, facilitating the connection of electric vehicle charging networks across European borders. It provides a solution for the growing number of service providers and charging transactions, meeting the demand for automated handling of these transactions.
e-clearing.net facilitates interconnection between charging networks by providing a centralized platform that enables communication, data exchange, and transaction processing among different market players in the electric vehicle (EV) charging ecosystem.
To ensure interoperability, compatibility, and seamless communication among different stakeholders in the EV charging ecosystem, e-clearing.net supports various technical standards such as Open Charge Point Interface (OCPI), Open Clearing House Protocol (OCHP).
e-clearing.net?
Charging network
operators integrating with e-clearing receive various forms of support
to ensure a smooth and successful integration process. This includes
Integration assistance, Onboarding support including assistance with
account setup, access provisioning, and configuration of integration
settings, A dedicated testing environment for our partners to conduct
integration testing to ensure compatibility before moving to production
and Ongoing support after completion of integration.
Upon detecting a technical issue or disruption, please feel free to contact our support team support@e-clearing.net. Our customer support team provides ongoing support and assistance to affected partners, including troubleshooting guidance, status updates, and assistance with service restoration.
After onboarding,
e-clearing.net partners gain access to our frontend, where they can
create tickets for technical issues, providing details of the incident.
Alternatively, they can contact us via our support box at support@e-clearing.net.
Any market players
involved in the electric vehicle (EV) charging ecosystem, such as
charging network operators (CPOs), electric mobility service providers
(EMSPs), Navigation service providers (NSPs), Parking spot operators
(PSOs) can join e-clearing.net.
Please get in touch with us through any of the support channels support@e-clearing.net or info@e-clearing.net or via our slack channels.
Once the contractual agreement is finalized and technical specifications are clarified, test accounts are created in the testing environment, followed by the execution of various tests to ensure compliance with various requirements, including end-to-end tests. Upon successful completion, the account transitions to the production/live system.
Yes, e-clearing.net delivers robust data services, offering valuable insights and tools to elevate your business operations. Our suite of services encompasses comprehensive data analytics, customizable exports, API integration, and business optimization. Gain a competitive edge by harnessing the power of our data solutions tailored to meet the unique needs of your business. Feel free to reach out to our team at